Candle Care & Use

Q: How long should I burn my candle for?
A: For an even burn and to prevent tunnelling, allow your candle to burn for 2–4 hours each time, ensuring the wax melts fully to the edges.

Q: Do I need to trim the wick?
A: Yes — trim the wick to approx. 6mm (¼ inch) before each lighting to ensure a clean and steady burn.

Q: How should I extinguish my candle?
A: We recommend using the lid or a snuffer to gently extinguish the flame and minimise smoke.

Q: How do I get the best scent throw?
A: Burn in a draft-free space and allow a full melt pool. Our coconut & soy wax blend and 10% fragrance load ensure a rich aroma.

Safety & Compliance

Q: Are your candles CLP compliant?
A: Yes. Every candle features a fully compliant CLP label, created using the correct SDS and IFRA documentation.

Q: Are your ingredients safe?
A: Absolutely. We use a premium coconut & soy wax blend, high-quality fragrance oils, and rigorously tested wicks.

About Our Candles

Q: What wax blend do you use?
A: All candles are made using our signature coconut & soy wax blend.

Q: Are your candles hand-poured?
A: Yes — each candle is individually hand-poured in small batches.

Q: Do you offer refills?
A: Not currently, but we’re exploring sustainable refill options.

Shipping & Delivery

Q: How long does delivery take?
A: Orders are dispatched within 2–3 working days, with UK delivery taking 1–3 days depending on location.

Q: Do you ship internationally?
A: We currently ship across the UK only, but international options are under consideration.

Q: How will my order be packaged?
A: Each candle is presented in our signature packaging, safely wrapped and gift-ready.

Returns & Exchanges

Q: Can I return my candle?
A: Yes — if damaged or faulty, please contact us within 14 days for assistance.

Q: Do you accept used candles as returns?
A: Unfortunately, we can only accept returns for unused products in their original packaging.

Gifting & Custom Orders

Q: Do you offer custom or private-label candles?
A: For bespoke enquiries or collaborations, please get in touch — we’d love to hear your ideas.